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What if I order a Donation Clean Out Bag and decide I want to receive a payout?

If you decide you would like to receive a payout for your Donation Clean Out Bag you must contact support@thredUP.com BEFORE your Clean Out Bag has been sent back to thredUP. This way, we are able to switch your Donation Clean Out Bag to a Payout Clean Out Bag before it is received by us. Once thredUP receives your Clean Out Bag, no changes can be made.

Please be aware that by switching your Donation Clean Out Bag to a Payout Clean Out bag, there will be shipping & handling fees deducted from your Clean Out Bag payout after it has been processed.

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