Order Return Policy

You have 14 days after receiving your order to decide if you want to keep or return your items. Handbags and final sale items are non-returnable. However, we do guarantee the quality and authenticity of handbags. For information on how to create an order return, please click here. If you have questions regarding a handbag or final sale item that was purchased, please contact us.

Important to know:

  • To qualify for a refund, all items must be in the same condition in which you received them (New with Tags items must be returned with original tags attached)
  • Items purchased with thredUP store credits will always be refunded back as store credits. Note: Bag earnings are considered cashoutable credits. If the free return option is selected, you will be refunded with thredUP store credit.
  • thredUP store credits will be refunded back to your account 1-2 business days after thredUP has received your return order, while original payment returns (credit cards, PayPal, etc.) can take up to 3-5 business days to refund.
  • Promotions and discounts will not be reimbursed
  • Original shipping charge is not refunded when returning items
  • Only customers shipping to the 48 contiguous US states will have access to the pre-paid, pre-addressed shipping return label
  • If an item does not arrive as described, please reach out to the thredUP support team.

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