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How long does it take for my Clean Out Bag to be processed, and how will I know?

That depends. You have three choices when you order a Clean Out Bag.

  1. Order a Donation Bag to donate all the styles you’ve loved. Choose the charity you want to donate your entire bag to, and we’ll send you a donation tax receipt within one week of receiving your bag. Note: Don’t forget to keep an itemized list of what you send in. You’ll need this information to fill out your tax donation receipt.
  2. Order a standard Clean Out Kit, fill it with styles you’ve loved, and we’ll do the rest. Current processing time is updated on www.thredup.com/cleanout, and is approx. 4-6 weeks.
  3. Opt for an Expedited Bag, and we’ll move your bag to the front of the line. Processing time is approx. one week.

When your Clean Out Bag arrives at thredUP, you’ll receive an email letting you know that it’s in our hands, along with an estimated processing date if it is a Clean Out Bag for payout.

After your Clean Out Bag has been processed, you’ll receive another email with the payout amount earned.

If you’re ever curious about where your bag is in the Clean Out process, you can always sign into your account and click on My Selling History in the drop down menu. Here, you can check on the status of your Clean Out Bag as well as find helpful payout and consignment information.

Note: The processing date provided in the email and on the My Selling History page is estimated and subject to change.

 

If you have any additional questions, please don’t hesitate to contact customer service at support@thredup.com.

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