Why didn't you accept all my items?

Because thredUP resells items to other families who trust that our inspection process will ensure great quality, like-new clothing, we must be extremely strict about the quality of clothing accepted. This means items that show any signs of wear must be be rejected. The thredUP team is specially trained to spot rips, tears, stains, shrinkage, fading and other signs of wear.

To maximize the number of items you have accepted, we recommend:

  • Carefully inspecting your items and laundering them prior to sending them in.
  • Read over the “What Can I Send?” FAQs to learn more about the sizes, brands and clothing categories accepted
  • Read over our acceptance guidelines and quality standards

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