What’s your in-store return policy?

Online returns are really simple. If you’ve ordered something from our site that you would like to send back, click here or check out the instructions on your order’s packing slip. 

For an item purchased in a store, it’s a little different. For in-store returns, you have 10 days to figure out if you have a good thing going. If you two just aren’t made for each other, you can return the item to the store. All returns must be unwashed, unworn, and have the thredUP price tag attached. You’ll need to show your receipt to complete the return, and we’ll give you the full amount of the purchase price as a refund to your original form of payment.

There’s just one caveat: Handbags and final sale items are non-returnable. However, we do guarantee the quality and authenticity of these pieces, so don’t worry—they’re all the real deal. If you have questions regarding a handbag or final sale item, chat with one of our stylists or visit support.thredup.com.

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