thredUP Help Desk
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How It Works
How does thredUP work?
How do I edit my account information?
What do I do if I forget my password?
How do I change my password?
How does the referral program work?
How can I contact thredUP?
Are you hiring?
How do I CleanOut with thredUP?
What does thredUP do with unaccepted clothing?
Can I request my items be returned to me?
Clean Out Bag
How do I ship my Clean Out bag?
How do I activate my CleanOut bag?
Can I order more than one bag at a time?
What to Send
QUALITY STANDARDS: What can I send?
QUALITY STANDARDS for Handbags
What brands are not accepted?
What is Return Assurance?
How do I opt into Return Assurance?
I don't see the checkbox for opting into Return Assurance. Why?
How We Pay
How much will I earn for my clothing?
CONSIGNMENT - Everything you need to know!
UPFRONT - Everything you need to know!
I have a thredUP partner bag. How do I receive credit when my consignment item sells?
How can I reclaim my unsold consignment items?
Consignment Pricing Help
How do I CASH OUT and receive my cash?
Can I request a check?
What is a Pending Cashout Balance?
How does the partnership with Teach for America work?
How do I claim my credit from my StitchFix bag?
How do I claim my credit from my Diapers.com bag?
How do I know the clothing is in good condition?
What does a "Tiny Flaw" mean?
What does the red tag NWT stand for?
SHIPPING & RETURNS
What's a Flawed Freebie?
How long do items stay in my shopping cart?
Do you ship to AK, HI, the military & U.S. territories?
How long will it take for my order to arrive?
How much is shipping and handling?
What forms of payment do you accept?
Does thredUP charge sales tax?
How do I apply a promo code to my order?
How do I return an item?
Do I have to pay to ship my order returns back to thredUP?
How many days do I have to return an item?
What is thredUP X?
I have thredUP X items to send, how do I let you know?
What brands will you accept for thredUP X?
Can I return a handbag I've purchased on thredUP?
What is thredUP Everyday?
Promotions and Giveaways
thredUP, StyleSteat & HOT on Beauty Get Gorgeous Giveaway
What is thredUP Groups?
How do I contribute to my Group through thredUP?
How do I transfer money from my thredUP account to my group?
How do I extend my Group past my expiration date or reopen my Group?
How much can my group earn through thredUP Groups?
When are my funds available and how do I claim the money?