How do I return an item?

All items must be returned within 30 days of the order's delivery date in the condition in which you received them, with any/all tags attached, in order to qualify for a refund.

You can start a return by logging into your thredUP account from your computer/laptop, and going to Account > Order Returns. Order returns may not be initiated from the mobile app or web at this time. 

Choose the order from which you would like to return items, and follow the steps on the orders returns page:

  1. Select the items you wish to return by checking the box to the left of the item's photo.
  2. Tell us why you are returning the item(s) by choosing an option from our drop-down menu and leave a comment if you like.
  3. Click the "Begin Return" button to confirm.
  4. Download, print, and include your return slip with items you are returning.
  5. Ship the item(s) back to us at:

ThredUP Returns
2992 Alvarado Street, Suite A
San Leandro, CA 94577

 
Note: Please do not send your returns in one of our polka dot Clean Out bags. These items are processed and handled with the intent to be resold via Clean Out and we cannot guarantee your returned items will be refunded properly. 
 
Note: Handbags and items $10 or less are non-returnable.

 

--- Free Mobile Returns ---

As of October 22, 2014, our promotional period for FREE returns on mobile has ended. Any mobile app order placed on or before October 21, 2014 will receive a free, printable shipping label with the order return slip.

 

STILL HAVE QUESTIONS? Contact us at support@thredup.com or check out our Returns FAQs.

 

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