Shipping & Returns


  • Flat rate of $5.99
  • FREE shipping on orders of $79 or more
  • Once shipped, your order will be delivered in 3-8 business days


  • $11.99
  • If your order is placed before 12 pm PST, it ships the same day! 

Easy Returns:

  • You have 14 days after receiving your clothes to decide what you want to keep or return.
  • For all order return information, please click here.
  • To initiate a return, go to Order Returns in your thredUP account. 


  • In order to qualify for a refund, all items must be in the condition in which you received them. Items new with tags must be returned with original tags attached.
  • Handbags and final sale items are non-returnable, but if an item does not arrive as described, please reach out to customer support.
  • Promotions and discounts will not be reimbursed. 
  • Only customers shipping to the 48 contiguous US states will have access to the pre-paid, pre-addressed return label.
  • Original shipping charge is not refunded for the return of item(s).
  • Items purchased with thredUP store credits will always be refunded back as store credits.
  • thredUP store credits will be refunded back to your account immediately, and original payment returns (credit cards, PayPal, etc.) can take up to 3-5 business days to refund.



Was this article helpful?
9 out of 10 found this helpful
Have more questions? Submit a request
Powered by Zendesk