Quality standards for clothing

All items will be carefully reviewed by the thredUP team after receiving them and only items in acceptable quality will be accepted. Please review the image below before sending your Clean Out Bag.

Note: Due to the cost of shipping and processing, items not accepted by thredUP cannot be returned to you unless you add Return Assurance to your Clean Out Bag.


Do Send

Do Not Send

New or like-new clothing

•Click here to learn more about thredUP’s high quality standards

Clothing showing signs of wear

Clothing with rips, tears, pilling, fading, shrinkage, or blemishes of any kind will not be accepted

Freshly laundered clothing

•Clothing should look and smell clean. Please wash and dry all clothing before placing it in the Clean Out Bag

Non-clothing items

toys, books, jewelry, hair accessories, gear, etc.

Top brands

•Some of our favorite Kids brands: Tea Collection, Gap, Gymboree, and Hanna Andersson

•Some of thredUP’s favorite women’s brands: J. Crew, Anthropologie and Theory

•thredUP sells clothing from thousands of name brands, but not all

•Click here to see the brands of clothing we accept

Brands we do not accept

•Click here to see the brands of clothing thredUP accepts

New With Tag (NWT) Items

•thredUP pays more for items that still have the original price tags attached

•thredUP DOES NOT guarantee to accept all NWT items, they must meet our quality standards and be free of imperfections

Items missing brand tags or labels

•The brand name and size of an item must be identifiable in order to be accepted for sale

On-trend items

•Items that are on-trend and have been sold in the last few years

•thredUP is currently limiting the intake of dress pants, blazers, and workwear

•Click here to see a list of items thredUP is selectively accepting right now

Sleepwear, undergarments, slippers

•Pajamas, robes, underwear, intimates, slippers, etc.


•To help identify matching sets, please place them in smaller bags within your Clean Out Bag

Specialty items

•Women’s suits, real fur items, prom dresses, bridesmaids dresses, wedding dresses

Cocktail dresses

Men’s clothing


•Click here to learn more about our quality standard for handbags

Items obtained illegally


•Check the top surface, interior, and soles of all footwear to ensure they are clean and free of scuff marks

Homemade or altered items

Clothing-related accessories

We love hats, mittens, scarves, designer sunglasses, and belts

Counterfeit items or accessories

•All clothing and accessories must be manufactured by the brand represented on the item

•For designer items, you may be asked to provide evidence of authenticity


Local or niche clothing

Clothing with graphics or reference to hometown teams and places that do not have a broad national audience


Items considered offensive

•Items that contain language or content that is deemed inappropriate for a family-friendly audience


Still have questions about a specific item? Please contact us for more information before sending in your Clean Out Bag.


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