QUALITY STANDARDS: What can I send?

It is thredUP's #1 objective for you to have a great time using our Clean Out service. Please take the time to read our quality standards below and feel free to email our team at support@thredup.com with any Clean Out questions you may have before you begin. ONLY ITEMS IN ACCEPTABLE QUALITY WILL BE PURCHASED BY thredUP. All items will be carefully reviewed by our team when we receive them!

 
SEND DO NOT SEND

NEW or LIKE-NEW Clothing

Our quality assessments are rigorous and we will only accept items in pristine condition. Learn more about our high Quality Standards here.

Clothing showing any signs of wear

Any clothing with rips, tears, stains, pilling, fading, shrinkage, or blemishes of any kind will not be accepted or paid for.

Clothing should be freshly laundered

Clothing should look and smell clean. Please wash  and fully dry all clothing before placing it in the bag. Clothing that is still moist does not travel well in a sealed plastic bag.

Non-Clothing Items

Please do not send toys, books, jewelry, hair accessories, gear, etc. 

 

Top Brands

Tea Collection, Gap, Gymboree, and Hanna Andersson for kids and J. Crew, Anthropologie, Theory, or women are some of our favorites! We sell clothing from thousands of name brands but not all! Please use our Clothing Calculator to see if we accept the brands you are wanting to send.

Brands we do not accept

Children's Place, Carter's, Garaminals, Faded Glory, Chico's, Coldwater Creek, Talbots, New York & Co. are a few examples of brands we do not accept for sale. Please use our Pricing Calculator here to check the brands of clothing you would like to send in.

NWT (New With Tag) Items

We pay more for items that are so new that they still include the original price tags - however, we do not guarantee we accept all NWT tag items, as they must meet our quality standards and be free of imperfections.

Men's Clothing 

 

Outfits

Help us identify your child's matching sets by placing them in a smaller bag within the polka dot Clean Out bag.

Sleepwear or Undergarments

Please do NOT send pajamas, robes, slippers, underwear, intimates, etc. 

Clothing-related Accessories

We love hats, mittens, scarves, designer sunglasses, belts, oh my!

Specialty Items

Women's suits, real fur items, prom dresses, bridesmaids dresses, wedding dresses, etc are not accepted. However, we do take cocktail dresses.

Shoes

In addition to checking the top surface and interior of footwear, please be sure to check the soles to ensure they are clean and free of scuff marks. PLEASE NO SLIPPERS. 

Items missing brand tags or labels

The brand name and size of an item must be identifiable to be accepted for sale. 

 

On-trend Items

Think of items a friend would be happy to wear. Send items that are on-trend and have been sold in the last few years.  Click here for more details.

***Please note we are currently limiting our intake of dress pants, blazers, and work wear. Please contact our team at support@thredup.com with any questions***

Homemade or Altered Items

Please do not send handmade or altered clothing. Women's jeans are ok.

 

 

 

Handbags

We love HANDBAGS! For the full list of acceptance guidelines, click here.

Local or Niche Clothing

Please do not send clothing with graphics or reference to hometown teams and places that do not have a broad national audience.

 

Items considered offensive

Items will not be accepted if they contain language or content that is deemed inappropriate for a family-friendly audience.

 

 

Counterfeit Items or Accessories

All clothing and accessories must be manufactured by the brand represented on the item. For designer items, you may be asked to provide evidence of authenticity.

 

Items obtained illegally

We do NOT accept illegally obtained items, or any items we believe may have been obtained illegally. 

 

STILL HAVE QUESTIONS ABOUT A SPECIFIC ITEM? Please email us at support@thredup.com for more information before sending in your bag!

 

NOTE: Due to the cost of shipping and processing, items not accepted cannot be returned to you unless you opt into our Return Assurance program. Learn more here.

 

Ready to Clean Out? Order a bag here

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