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QUALITY STANDARDS: What can I send?

Michelle Lee
posted this on November 06, 2012 12:44

ONLY ITEMS IN ACCEPTABLE QUALITY WILL BE PURCHASED BY thredUP. Please take the time to read our quality standards below. All items will be carefully reviewed by our team when we receive them!

Do Send Us YAY!

Do NOT Send Us NOO!

Clothing in new to like-new condition

items should be in pristine condition. Learn more about our high Quality Standards here.

Clothing that shows any signs of wear


any clothing with rips, tears, stains, pilling, fading, shrinkage, etc., will not be accepted or paid for

Clothing that's freshly laundered


clothing should look and smell clean. Please wash and fully dry all clothing before placing it in the bag. Clothing that is still moist does not travel well in a sealed plastic bag

Clothing from brands we do not accept


Athletics Works, Garaminals, George, Faded Glory, Kids Connection, Koala Kids, Sonoma and Walmart are a few examples of more than 1000 brands we do not accept. Please use our Pricing Calculator here to check the brands of clothing you would like to send in.

Top brands

such as Tea Collection, Gap, Gymboree, and Hanna Andersson for kids. For women's clothing we love J. Crew, Anthropologie, Ann Taylor, Banana Republic, and Theory. You can view the payout calculator by clicking here to see if we accept the brands you are wanting to send. 

Infant clothing sized under 12 months or kids shoes sized under 4½


clothing sizes 12 months and 12-18 months will be accepted, as well as size 4½ shoes

NWT (new with tags) items

we pay more for items that are so new that they still include price tags - however, we do not guarantee we accept all NWT tag items, as they must still meet our standards and be free of imperfections 

Men's clothing

Outfits


help us identify your child's matching sets by placing them in a smaller bag within the thredUP CleanOut bag

Non-clothing items

like toys, books, jewelry, hair accessories and gear

Clothing related accessories

like hats, mittens, and scarves

Sleepwear, slippers, robes, socks and undergarments

Shoes


in addition to checking the top surface and interior of footwear, please be sure to check the soles to ensure they are clean and free of scuff marks. PLEASE NO SLIPPERS. 

Specialty items


like women's suits, real fur items, prom dresses, bridesmaids dresses, wedding dresses. However, we do take cocktail dresses

On-trend items

items that are on-trend and have been sold in the last few years. Think of items a friend would be happy to wear. Click here for more details. 

Items missing labels

brand and size need to be identifiable

Handbags !!!NEW!!!

for the full list of acceptance criteria, click here

 

Homemade/altered items

especially any kids' clothing or women's dresses (women's jeans are ok)

 

Local or niche clothing


hometown teams and places that do not have a broad national audience

 

Please NOTE:

we are currently limiting our intake of dress pants, blazers, and capris

Items considered offensive

items will not be accepted if they contain language or content that are deemed inappropriate for a family-friendly audience

 

Items deemed to be counterfeit


clothing must be manufactured by the brand represented on the item

 

Items obtained illegally


we do NOT accept illegally obtained goods, or any goods we believe may have been obtained illegally

 

STILL HAVE QUESTIONS ABOUT A SPECIFIC ITEM? Please email us at support@thredup.com for more information before sending in your bag!


NOTE: Due to the cost of shipping and processing, items not accepted cannot be returned to you unless you opt into our Return Assurance program. Learn More here. 

 

Ready to Clean Out? Order a bag here

 
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